At Flowers Central, we
make every attempt to give you the best quality flowers. Being a
perishable item, occasionally things slip past our three part
inspection process. If you receive flowers that do not meet your
expectations, please be aware that Flowers Central guarantees our
flowers 100%. In order to give you a credit or replacement, we must
be able to get a credit from the farm that shipped them to us. This
is why it is important to know about a problem as soon as possible.
We always accept credits for 24 hours after you receive the flowers
at your store. Many times we will extend that to 48 hours during a
busy time when it is difficult to inspect your flowers within one
day. We cannot offer any credit, replacement or price adjustment
after 48 hours. One of the other important reasons we ask you to
notify us as soon as possible is because we don’t want to send out
more of the item if there is a quality problem. The sooner we know
about it, the sooner we can remove it from our inventory.
When you receive your
flowers, please make sure that someone qualified inspects each bunch
of flowers in the shipment. Make sure the flowers are processed in a
timely manner and in the correct way. If, during your inspection,
you come across a problem, someone from your shop needs to contact
your Flowers Central salesperson immediately. Before you make the
call, please have the invoice handy as well as the name of the
flower in question and a stem count. This will start the procedure
to get you a replacement or credit. It is best to fax a copy of the
invoice with the item circled on it. If that is not possible please
give your salesperson the invoice number that the flowers were
billed on.
Do not discard any
product being claimed until you have been notified by you Flowers
Central salesperson. In some cases, the product may need to be
returned to us so we can take pictures and email them to the farm.
In that case Flowers Central will be responsible for picking up the
flowers. Your shop would be responsible for packing the flowers for
their return.
If you have any questions
about our credit procedures, please do not hesitate to contact us.
We want your buying experience to be as pleasant as possible.
Sincerely,
Larry Lucas
